Unleashing RPA’s true potential for IT Operations with Process Mining. At Swisscom, the integration of Robotic Process Automation (RPA) with Process Mining represents a transformative approach to optimizing IT Operations. This strategic alignment seeks to harness the power of process insights derived from Process Mining to enhance the effectiveness of RPA implementations. By leveraging Process Mining, Swisscom gains valuable visibility into existing processes, identifying bottlenecks, inefficiencies, and automation opportunities within IT Operations. This data-driven approach enables Swisscom to tailor RPA solutions more effectively, streamlining workflows, reducing manual effort, and enhancing overall operational efficiency.

• How is Swisscom leveraging Process Mining to enhance its RPA implementations and optimize IT Operations?
• What insights and benefits has Swisscom gained from integrating Process Mining with RPA?
• How can other organizations emulate Swisscom’s approach to unlock the full potential of RPA in their IT Operations?