CEX & Digitalisation – Do we really need RPA to automate? At Pyur, the convergence of Customer Experience (CEX) and Digitalization prompts a critical question: is Robotic Process Automation (RPA) essential for automation? This inquiry sparks a reevaluation of Pyur’s automation strategies, considering the evolving landscape of digital transformation. While RPA has been a cornerstone of automation initiatives, Pyur explores alternative approaches and emerging technologies to streamline processes and enhance customer experiences. By leveraging advanced digitalization techniques, Pyur aims to achieve automation goals while adapting to changing customer demands and technological advancements.

• How is Pyur navigating the intersection of Customer Experience and Digitalization in its automation journey?
• What alternative automation strategies and emerging technologies is Pyur exploring beyond traditional RPA?
• How can Pyur ensure that its automation initiatives align with evolving customer expectations and technological advancements?