In global organizations seeking competitive advantage is an “art of surviving”. Achieving operational efficiency and optimum cost management requires careful orchestration, especially when deciding between in-house service centers and third-party vendors. As the complexity of data-driven operations increases, so does the need for streamlined communication and clearly defined accountability. This session explores the strategic decision-making process behind outsourcing versus insourcing service functions, and how to maintain performance, transparency, and agility across decentralized teams. We will look at how to “dance” between efficiency and adaptability when the communication infrastructure isn’t yet mature and how to mitigate risks while aligning operational goals across independently run business units.

In this session, you will learn:

• How to evaluate when to choose in-house service centers versus third-party outsourcing for operational support
• What the key decision factors are: data sensitivity, control, cost-efficiency, and communication infrastructure
• How to maintain alignment and performance in a decentralized structure without mature centralized operations