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Speaker

Sarah Sterken

Senior Manager Ops Projects & Processes, Discover Airlines (Lufthansa Group)

Sarah Sterken is Senior Manager for Operations Projects & Processes at Discover Airlines, based in Frankfurt am Main, Germany. Since November 2021, she has been driving operational excellence and process optimization within the aviation industry. Sarah holds a Master of Science in Transport Economics from the Technische Universität Dresden.

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Session

How to Successfully Implement BPM, Develop Sustainable Strategies, and Foster a Culture of Continuous Improvement?

1 | Challenge Your Peers Session

Monday, June 23

04:15 pm - 05:15 pm

Less Details

  • What best practices are most effective in implementing BPM or BPM tools?
  • How to identify common challenges in BPM projects and successfully overcome them?
  • What role does employee involvement play in the BPM process, and how can it be optimized?
  • Which change management strategies effectively drive acceptance and engagement for new process initiatives?
  • How to measure the success of BPM implementation, and what key indicators are most relevant?
Workshop

Company

Discover Airlines (Lufthansa Group)

https://www.discover-airlines.com/
Discover Airlines is the Lufthansa Group's quality leisure airline in Germany, flying travelers from Frankfurt and Munich to the most beautiful holiday destinations in the world. A cutting-edge product tailored to the needs of leisure travelers and the crew’s welcoming service, make flying with Discover Airlines a real pleasure. Since the summer of 2021, Discover Airlines has complemented the Lufthansa Group's offering in the growing segment of leisure travel. Guests benefit from an end-to-end booking process and seamless transfers at the Frankfurt and Munich hubs as well as at many global destinations of the Lufthansa Group and its partner airlines. Discover Airlines is headquartered in Frankfurt, currently operates a fleet of 27 aircraft and employs around 2,000 people. The flights can be booked on discover-airlines.com, via all booking channels and websites of the Lufthansa Group, and in travel agencies.
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BPM Summit Europe 2025 is part of the Digital Business Strategy Event Series. You can find more events here.
Date
June 23 – 24, 2025
Location
Radisson Blu Hotel Frankfurt
Phone
+49 (0)30 52 10 70 3 0
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