As VP of Global Commercial Processes & EMEA Catalysts at Evonik, I lead a team of professionals who develop solutions that enable customers to realize their potential. With more than ten years of experience leading sales and customer service teams, I have a proven track record of delivering value to customers and partners, optimizing commercial processes for efficiency and customer focus, and finding business opportunities for sustainable growth. My core competencies include global management, change management and cultural change. My passion is to inspire people for new things, to engage with the team, to open closed doors for others and to develop people to their best performance. My mission is to enable innovation, product improvement and effective project management for Evonik and its stakeholders. I love my family, networking, rowing and running.
Case Study
Monday, June 22
02:00 pm - 02:25 pm
Less Details
Digitizing customer interactions in complex B2B environments is no small feature – especially when transitioning from manual, high-touch processes to fully digital, self-service experiences. In this session, Markus Hartung shares how Evonik is transforming the customer journey within one of its business lines. Learn how personas and customer journeys are mapped across international markets, and how a new customer portal is reshaping interactions from order tracking to self-service. This real-world project showcases the challenges and lessons learned in driving efficiency and customer satisfaction through digital innovation.
In this presentation you will learn: