As VP of Global Commercial Processes & EMEA Catalysts at Evonik, I lead a team of professionals who develop solutions that enable customers to realize their potential. With more than ten years of experience leading sales and customer service teams, I have a proven track record of delivering value to customers and partners, optimizing commercial processes for efficiency and customer focus, and finding business opportunities for sustainable growth. My core competencies include global management, change management and cultural change. My passion is to inspire people for new things, to engage with the team, to open closed doors for others and to develop people to their best performance. My mission is to enable innovation, product improvement and effective project management for Evonik and its stakeholders. I love my family, networking, rowing and running.
Case Study
Monday, June 23
03:00 pm - 03:25 pm
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In today’s fast-paced and highly competitive market, enhancing the sales process is no longer optional—it’s essential for sustainable success. At the core of this enhancement lies one crucial element: customer satisfaction. This session explores how placing the customer at the center of every decision—from journey mapping to persona development and service design—creates a more personalized, consistent, and effective sales strategy. You’ll gain a deeper understanding of how to align your processes with customer needs to drive loyalty, satisfaction, and long-term business growth.
In this presentation you will learn: