In the rapidly evolving landscape of intelligent automation, staying ahead of trends and innovation is crucial. We empower our business lines through innovative approaches, focusing on a unique and compelling topic: communication mining. By leveraging AI to analyze and manage emails, we move beyond simple rule-based systems to more advanced, intelligent Solutions, ushering in a new era of intelligent automation. Our vision for the future: AI will drive unprecedented efficiency and effectiveness in managing communication across organizations.

In this session, you will learn:

• How can communication mining transform email management, and what are its practical applications
• What are the key differences and benefits between rule-based, partially AI-driven, and fully intelligent automation in email processing
• Real case scenarios where agentic automation ensures reliable and efficient email handling