Drawing on her experience, this presentation dives into how successful automation goes far beyond tools. It’s grounded in mindset, people, and purposeful design. You’ll explore the practical orchestration of people, processes, data, and technology to drive sustainable innovation. Expect candid examples, strategies for overcoming cultural resistance, and frameworks to embed intelligence into your operations.

In this session, you will learn:

• How to balance the four pillars—people, process, data, and technology—to drive automation that sticks
• How to build an automation-ready mindset and culture, not just deploy tools
• How to translate intelligent automation into measurable impact, with real-world examples

• Where to draw the line between human tasks and automation?
• What are the most common roadblocks to scaling intelligent automation, and how can DevOps help overcome them?
• How to ensure governance, transparency, and security in end-to-end automation workflows?
• Which capabilities (technical and cultural) are essential for successful DevOps and automation adoption across teams?
• How to measure the real impact of automation, beyond cost savings, to include experience, resilience, and speed?

The moderators briefly summarize each World Café and present the key findings.