This session will showcase how beyondbots and ZF built an AI Process Agent to deliver instant, 24/7 process guidance for employees — leveraging knowledge extracted from internal data sources — and making it available via Microsoft Teams to maximize adoption. We’ll present the business and AI architecture, outline the next development phase, and explain how minimal change-management effort led to rapid end-user adoption.

In this session, you will learn:

• How we designed an AI Agent that provides instant, context-aware process guidance in Microsoft Teams by leveraging existing documentation and AI-based reasoning
• What the underlying technical architecture and data-integration strategy look like for a no-code/low-code AI Process Agent
• How ZF achieved rapid adoption with zero training and minimal rollout effort—validating the business value of AI Agents
• What the planned evolution is for enabling the agent to trigger and execute downstream workflows in systems like Microsoft Business Central and Salesforce—moving from “smart assistance” to end-to-end process automation