Lufthansa Group is global, large and very complex. We operate passenger and cargo airlines, aviation services, maintenance, and many others. To make sure such a complex company runs smoothly, our process organization supports all divisions centrally, while at the same time giving them the room to adjust the processes according to their needs.

In this presentation you will learn:

• How our function in Lufthansa Technik supports the group centrally
• How and why we built our own process tool
• How we work with business units to make sure the processes are harmonized and well-maintained across the group