Business Process Management is essential for driving both operational efficiency and strategic value across global organizations. Roderik Rensen, Global Head of Process Excellence, shares insights on how ING has elevated BPM to a strategic level, creating global standards in process mining, digitization, and capability building that influence all regional operations. Connecting BPM initiatives to critical business goals, Roderik and his team scale process mining across 10 countries, and build organizational capabilities to tackle complex challenges. Additionally, a tailored account management model supports consistent, strategic impact in varied operational settings.
In this presentation you will learn:
- Strategies to position BPM as a strategic driver within large organizations
- Best practices for scaling and standardizing BPM initiatives globally, including gaining buy-in, setting up the foundations for digitization, and ensuring consistent impact across diverse departments
- Key approaches to capability building in BPM, focusing on upskilling teams to handle specific regional challenges and adopting an account management model that supports localized needs in real-time
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