At S-Bank, we set out to improve how we train for consistency, compliance, and quality — and found surprising value in a method from the 1940s. Training Within Industry Job Instructions (TWI JI) offered us a simple yet powerful way to structure on-the-job training. We’ll share how we brought TWI JI into a modern, regulated banking environment, how it connects with process documentation, and what we learned along the way — from early roadblocks to practical wins.
In this session, you will learn:
- How to implement the 4-step TWI JI method to improve training consistency and compliance
- How to align process descriptions and job instructions for maximum operational impact
- How to overcome common implementation hurdles
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