Having a strong process culture is more than just defining principles – it’s about making them work in real operations. At Bane NOR, the Norwegian railway infrastructure company, Audun Refsahl shares how process principles are embedded into daily work across departments, contractors, and systems. The session explores how to move from documentation to lived behavior, and how process standards become part of the organizational mindset – even in complex, regulated environments.

In this presentation, you will learn:

• How can organizations move from documented process principles to real, lived behaviors in daily operations
• How do you embed process standards into the organizational mindset across departments, contractors, and systems
• How can strong process culture thrive in complex, regulated environments without becoming rigid