Creating a process governance model that truly works means looking beyond isolated functions and embracing a top-to-bottom, end-to-end approach. In this session, Andreea Dahl shares how SHL Medical is designing a framework that balances global process ownership with local execution and accountability. She explores how to define complementary roles and responsibilities – covering process owners and extended process teams – while managing the tension between standardization and necessary local variation. The session offers actionable insights for embedding governance that enables alignment, agility, and measurable impact, without creating layers of bureaucracy.

In this session, you will learn:

• How to define clear, complementary roles for global process owners, local leaders, and other process stakeholders
• Lessons from SHL Medical’s journey in building a governance model that connects top-level oversight with front-line execution
• Practical strategies to keep governance lean, value-driven, and sustainable over time