In the realm of public infrastructure, clarity and precision in process management are key to achieving successful outcomes. Bane NOR, as the owner of Norway’s railway tracks, implements stringent process standards to ensure high-quality results in its projects. By maintaining transparent, well-defined guidelines that all contractors must follow, Bane NOR not only upholds compliance but also fosters an environment where clear expectations lead to strong performance. 

Bane NOR uses specific tools and methodologies to enforce its process standards, ensuring the efficient and effective delivery of critical infrastructure projects, ultimately maintaining the integrity and reliability of Norway’s railway network.

In this presentation you will learn:

• How clearly defined process standards contribute to the quality and consistency of project outcomes
• What are the challenges faced in enforcing these process standards across various contractors, and how they are addressed
• What lessons can be applied across sectors to improve process management